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Do not hesitate to contact us for any queries.

Customization

Perso productos

You can customize your products with the name of the child or a message (13 characters maximum in 1 line).

Please note that all customized products are definite, once the order is confirmed it cannot be modified or refunded. Please check over your order before validating.

Presentation

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All products are wrapped in hand-crafted bags made in Mexico.

All items come with carefully detailed product descriptions and instructions explaining the best way to use the toys.

Care

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The material should be cleaned with a moist cloth and be dried fully before storing. Do not soak the products in water, the wood could swell causing discolor and damage to the toy.

Once a year you can apply a new layer of linen oil so that the wood keeps its original color and quality.

Quality

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All the products are made using natural materials.

We have chosen Sande for its strength and warm tones. The wood is treated with non-toxic linen oil and all paints are water-based.

Each product is quality-checked during the production process and before being sent to delivery.

Delivery

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  • Mexico: free delivery in Cucarín (CDMX, Polanco), Correo Internacional Privado (for more details please refer to their conditions).
  • DHL for international deliveries (for more details please refer to their conditions).

As for us here at Witty Wood please keep in mind that the delivery process is subject to:

– Payment: the delivery process is set in motion as soon as the payment is confirmed in the system (see Openpay conditions).

– Production: as hand-crafted products we can be subject to delays in the production process.

Replacement & refund

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Each product is hand-crafted and is thus unique, it also means that minor esthetic imperfections occur which are in fact just part of the charm!

We cannot be held responsible for the items which would have been used in an appropriate manner.

For more details, please see our complete selling conditions.